Welcome to Taloja Bazaar, a digital marketplace powered by Chaitanya Digital Solutions. We value your trust and are dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit or make purchases through our platform.

1. Who We Are

Taloja Bazaar (“we”, “our”, or “us”) is an online marketplace connecting customers with trusted vendors offering products such as sarees, cosmetics, pet supplies, and curated Diwali gift boxes. Important: While Taloja Bazaar facilitates orders and payments, products are shipped directly by our registered vendors. Each vendor is independently responsible for packaging, dispatch, and delivery timelines for the items they sell.

2. Information We Collect

We collect information in the following ways:

• Personal information: name, shipping address, phone number, email address, and payment information provided during checkout.
• Order data: items purchased, vendor identity, order value, and order history.
• Device & usage data: IP address, browser type, device identifiers, pages visited, and interactions on the site.
• Cookies & tracking: cookies, pixel tags, and similar technologies to improve your experience and show relevant offers.
• Communications: messages, reviews, feedback, and customer support inquiries.

3. How We Use Your Information

Your information enables us to:

• Process and confirm orders and share necessary shipping details with the vendor fulfilling your order.
• Coordinate with vendors and delivery partners for packaging, dispatch, and returns.
• Send transactional messages (order confirmations, shipping updates) and marketing (with your consent).
• Detect and prevent fraud, enforce our policies, and secure accounts.
• Improve our website, services, and personalized offers.

4. Sharing & Disclosure

We do not sell or rent your personal information. We share data only as necessary:

• With vendors & delivery partners: to fulfill orders (shipping address, phone, order details).
• With payment processors: to securely process card or digital payments.
• With service providers: analytics, email, and customer support platforms.
• For legal reasons: when required by law or to protect rights and safety.

5. Vendor Responsibilities & Shipping

As a marketplace operator, Taloja Bazaar does not hold inventory or directly ship products — vendors handle inventory, packaging, and shipment. We verify vendors and establish fulfillment expectations, but shipping performance (delivery time, courier choice, packaging) depends on the vendor and their selected logistics partners.

If you experience shipping delays, damaged packaging, or product quality issues, please contact Taloja Bazaar Support. We will coordinate with the vendor to resolve the concern and offer assistance with returns or refunds where applicable.

6. Security

We use industry-standard measures such as SSL/TLS encryption, secure payment gateways, and restricted access controls to help safeguard your data. However, no online system is completely impervious to breach; please keep your account credentials safe and do not share OTPs or passwords.

7. Your Rights

You may have rights under applicable law to:

• Access, correct, or update your personal information.
• Request deletion of your data (subject to retention for orders, legal, or tax obligations).
• Opt out of marketing communications.

To exercise these rights, contact us at privacy@chaitanyadigital.in. We will respond in accordance with applicable law.

8. Cookies & Tracking

We use cookies and similar technologies to remember preferences, analyze traffic, and show relevant promotions. You can control cookie settings in your browser; disabling cookies may affect site functionality.

9. Third-Party Links & Embedded Content

Our site may contain links to vendor pages, third-party marketplaces, payment gateways, or social media. We are not responsible for the privacy practices of external sites. Please review their privacy policies before sharing personal data with them.

10. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us immediately.

11. Policy Updates

We may update this Privacy Policy periodically. When we make changes, we will post the updated policy with the revised Effective Date. Continued use of the site after updates indicates acceptance of the revised terms.

12. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

Chaitanya Digital Solutions
Taloja, Navi Mumbai, Maharashtra
Email: support@chaitanyadigital.in | Privacy: privacy@chaitanyadigital.in
Website: www.talojabazaar.in