Thank you for shopping with Taloja Bazaar, operated by Chaitanya Digital Solutions. Because our marketplace connects customers with independent vendors and products are shipped directly by those vendors, we maintain a clear and fair replacement-first policy.

1. Our Policy — Replacement Only

All sales on Taloja Bazaar are final. We do not provide cash refunds or monetary reimbursements. We will offer a replacement when an item is incorrect, defective, or significantly different from the product ordered, subject to the conditions described below.

2. When Replacements Are Eligible

• Wrong item delivered: The product you received is different from what you ordered (e.g., wrong SKU, size, or variant).
• Damaged or defective on arrival: The product shows physical damage or manufacturing defects upon delivery.
• Not as described: The item materially differs from the vendor’s listing (color, major feature, or missing parts).

To be eligible, issues must be reported within 48 hours of delivery with clear photos or videos showing the item and packaging.

3. How to Request a Replacement

1. Email support@chaitanyadigital.in or raise a request through your Taloja Bazaar account dashboard.
2. Provide your order ID, a brief description of the problem, and supporting photos/videos of the product and packaging.
3. Our support team will review the claim and coordinate with the vendor to verify the issue.
4. If approved, we will arrange a replacement at no extra cost. Replacement timelines typically range from 7–10 business days, depending on vendor stock and courier availability.

4. When Replacements Will Not Be Accepted

• Claims submitted after 48 hours of delivery.
• Items that have been used, washed, altered, or damaged by the customer.
• Products returned without original tags, labels, or packaging (unless the damage prevents inclusion).
• Buyer’s remorse, preference issues, or change of mind (e.g., shade preference, fit, or color tone that matches the listing).

5. Out-of-Stock or Unavailable Replacements

If a direct replacement is not possible due to stock issues, we may — at our discretion — offer one of the following:

• Store credit or coupon for use on future purchases.
• An approved alternative product of similar value.

Monetary refunds will not be issued except where required by applicable law.

6. Shipping Costs & Returns

When the replacement is approved, vendors or Taloja Bazaar will generally cover return pickup (if required) and re-shipment costs. Customers may be asked to cooperate with pickup logistics for the returned item.

7. Fraud Prevention & Abuse

We monitor claims to prevent misuse of the replacement process. Repeated false claims, tampering, or abusive behavior may result in account suspension and denial of future replacement requests.

8. Contact & Assistance

For replacement requests or questions about this policy, contact:

Chaitanya Digital Solutions — Taloja Bazaar
Email: support@chaitanyadigital.in
Privacy-related queries: privacy@chaitanyadigital.in
Website: www.talojabazaar.in

9. Policy Changes

We may update this policy periodically. Changes will be posted on this page with a revised Effective Date. Continued use of the site after changes indicates acceptance of the updated policy.